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It's not always the ISP that causes slow downloads... It may be on the servers end, I mean maybe too many users at the moment or the person serving has a slow connection.
I would say try a speed test at dslreports.com and see what you get there. If you end up getting two from there then I would call the ISP. Other then that I don't know what to say, but I would think it may be the server end.
Later,
Lucky
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