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We recently bought a RX650 Sony pc; we thought it just about right when we balanced features and cost. Indeed we really did some research (after the great Packard-Bell fiasco of 1999).
So we asked the salesman about the speed of the Seagate 80GB hard drive- of course it runs at 7200 he said, we remember him specifically saying.
Well a month later I am trying to find where a possible bottleneck might be that would explain some readings in PC Pit Stop and some sluggishness that I didn't think should be there given rthe 512 RAM and the 1.6 p4 cpu. Sure enough for some reason Sony had equipped this group of pcs with Seagate ST380020As 80.03 GB, which run at 5400rpm spindle speed.The retail cost of the 7200 model is something like 40.00 Canadian more.
OK all this brings me to my question, do I have a legitimate complaint against the store? How likely is a small Electronics chain (Visions) going to believe the customer over their salesman. He says he remembers the question but claims he answered with "its a huge hard drive, I'm not sure but I THINK it must run at 7200rpm". We remember it differently.
Thanks for taking the time to read this and yes next time we are going to build are own.
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