*Source: PC World (
http://www.pcworld.com/article/id,135122/article.html)*
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Microsoft customers can now request a hot fix by e-mail, avoiding the hassle of reaching the company's support staff on the phone.
In a blog post, Steve Patrick, who works in a Microsoft group within support services (
http://blogs.msdn.com/spatdsg/archiv...-call-ms.aspx), provided a link to an online form where customers can enter their e-mail address and the desired hot fix by referencing its associated Knowledge Base article number. Microsoft's support will e-mail a download link for the hot fix within eight business hours, the form notes.
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