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It sounds like with this quote that once you contact them and tell them what happened they will help you fix it. Have you looked over their forum and maybe make a post about your problem. Looking at a question that was posted much like yours in their forum should answer your question. Please post if they do, I'm interested myself how well they support the customer.
http://www.wilderssecurity.com/showthread.php?t=29607&highlight=subscription
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