Carphone Warehouse's ongoing network integration prompted by its purchase of AOL's broadband business in 2006 could spell trouble for tens of thousands of customers, CEO Charles Dunstone warned today. In the firm's Q2 trading update, he said: "We have successfully migrated over 1.3m AOL customers: a further 80,000 customers, whose operating systems or hardware are incompatible with the new platform, are yet to be migrated and a proportion of these are likely to be at risk."
Carphone has already lost 12,000 AOL customers as a direct result of the migration. We've asked the firm which specific hardware and software set-ups are under threat and will update this story if we get an answer.
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