|
This is not your conventional front page news.
I'm posting this here for maximum public exposure. If this type of thing happens to any of our members, please submit your story to the crew for review. As it unfolds, info will be posted until it is resolved. If it ever GETS resolved.
You may have noticed in another post that I'm putting together a new box. I ordered from 3 different online vendors. The one involving the incident with UPS was ZipZoomFly.
Yesterday my power supply arrived via UPS. The driver physically handed the package to my girlfiend the package, which externally was flawless.
When I got home and opened the box I was so shocked I went into a rage. What I found was the internal manufacturer's box, looking as if it had exploded and partially crushed. Laying below that, was the powersupply itself, looking as though someone had run over it with a truck, and the rest of the parts and only about 5 packing peanuts.
I called ZZF and tore into the poor rep on the phone. I feel bad now. In the end we established that this was not ZZF'S fault. They ship their packages sealed with red tape. There was none to be found.
So it's a no-brainer. Somewhere in transit, the original package was literally destroyed. The parties/party involved in that, took the contents of the original box and put it into a new one to complete delivery to me.
To wrap up this part of the story, I "flew" to UPS, and discussed as calmly as I could the whole story with one of their loss prevention people. He said he would take care of it.
And by the way, I had to reorder this. And since I had the intention of putting this box together this weekend, I had to pay additional overnight shipping to the tune of $46.91. I had better be compensated on that.
And UPS, if you want to maintain any kind of integrity in your reputation, you would pursue the responsible persons in your employ and reprimand as you see fit.
|
Threaded Mode