Five weeks after an errant virus update crippled thousands of Chinese PCs, Symantec Corporation is compensating users by giving them free backup software (Norton Save & Restore 2.0) and extending their subscription to Norton Antivirus (the same software that knocked out their computers) by 12 months. Enterprise users will be offered a free license of Symantec Ghost Solution Suite, an image-based backup and restore program. "
Symantec regrets any inconvenience caused to customers by the recent false positive incident affecting simplified Chinese versions of Windows XP and is pleased to offer affected customers a gesture of our goodwill."
Symantec's China syndrome started around 1 a.m. Beijing time on May 18, when it delivered a virus-signature update that Chinese state-controlled media reported as having paralyzed thousands or even millions of PCs running the Simplified Chinese edition of Windows XP Service Pack 2. Symantec, however, estimated "
that a maximum of 50,000 PCs were impacted." The company hinted it might compensate users about the same time reports circulated that some enterprise users were demanding up to $130,000 for their troubles. By July 8, users must run a validation process before qualifying for compensation, said Symantec, and urged users to register at the site specially set up to handle the requests.
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