Soon after Sony's PlayStation Portable launched in Japan last December, reports surfaced that some units' LCD screens suffered from "dead pixels," or pixels that were either permanently light or dark.
Within 24 hours of the PSP's North American launch, similar complaints began to reverberate around the Internet.
Some gamers' outrage over the perceived dead-pixel problem was fueled by an e-mail allegedly sent out by Canadian game retailer Video Games Plus. The e-mail said the company was "informed by Sony that they will not be warranting any dead-pixel units. They are only warranting hardware defects, i.e. broken buttons, malfunction with drive and so on."
An informal survey of the dozen-odd PSPs in the GameSpot offices found that half had at least one problematic pixel. While these dots were almost all invisible while playing games, they stood out when displayed against a black or white screen.
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