USB Printer

[Jessica]

my Lexmark Z13 cant be detected by Win2k SP3.
I get a yellow ! in the device manager, for USB Device.

I've tried installing the drivers, the won't install cuz it cant find the printer.
i've tried updating the USB drivers from ECS's website (the motherboard is an ECS K7S5A), couldn't get them to update....
i tried downloading USB drivers from SiS's website (the k7s5a uses SiS), wouldn't install either.


my other USB (networking) device works fine!


anyone?


;edit
and this is all the lexmark site says;
"Cannot install the printer on USB. I cannot find in Device Manager the USB Root Hub


Problem: In the Universal Serial Bus Controller category, a host controller is listed, but there is NOT a USB Root Hub therefore cannot install the printer on USB

Solution: Be aware that this is NOT a printer issue and that it relates ONLY to Intel's USB controller.

Close this window to resume the troubleshooting session"
thats the closest thing i could find....but there *IS* a Root Hub (2 for some reason)

[fares]

check your bios and make sure all hardware including that com are detected.

[Jessica]

my other USBdevice works fine.
its on the USB ports.....not a COM ?

[robjohn]

I had a HP printer that was supposed to work on either USB or Parallel.

Like yours, the installation couldn't find the USB connection, but I installed as a parallel port, and then changed properties to a USB port and it worked. It's clumsy, but only when installing.

If your printer is a dual port, it might work for you.

[just_do_IT]

By any chance is it usb 2.0?

SiS is naughty with usb 2.0 .

[Jessica]

its USB only

and i dunno if its 2.0? how can i find out?


its *JUST* Win2k..
WinXP picked it up perfect.

[Jessica]

nevermind

apparently..u have to have it turned *ON* before booting .

the power went out, and when it came back the printer comes on....so it was on
and i turned the computer on

and ..poof.. it detected...i told it where the drivers were...and booom....it worked


thanks though