*Source: SFGate (
http://www.sfgate.com/cgi-bin/articl...U2UTNFDM.DTL)*
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Cellular phone operators have their work cut out for them in satisfying their ever-demanding customers.
According to the latest survey by Consumer Reports released Monday, the industry is making slow progress addressing a number of issues including call quality, poor coverage, unsatisfactory customer service and contracts. The cellular industry notched a satisfaction score of 67 out of 100, up a point from last year and up two points from 2002, when Consumer Reports began surveying its subscribers.
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