*Source: The Red Tape Chronicles (
http://redtape.msnbc.com/2007/05/ever_wonder_why.html)*
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Ever wonder why your computer and your gadgets are driving you mad, and why calling the manufacturer or seller for help seems to make things worse? Perhaps it's because high-tech CEOs have an inflated sense of their customer support skills.
A new survey shows that 75 percent of high-tech titans say their companies provide "above average" customer care.
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