The only thing I can suggest is download the Symantec "Prep" Tool. That is not what it is called and I can't remember for the life of me what it is called. But, This tool will remove old installs of Symantec products for clean install of newer products or just a thorough removal of any Symantec products. I believe I saw this tool in the support section...possibly by the F.A.Q. section. Sorry I don't have more....but try that idea and let me know what happens!
PEACE
BaBa
