*Source: PC Pro (
http://www.pcpro.co.uk/news/119304/u...service.html)*
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Over three quarters of UK consumers have been disappointed by a slow response to a customer service email enquiry. A new survey has discovered that nearly 60% of customer service emails wait more than 24 hours for a reply.
The Fasthosts' "Customer Service Email Study" found that the average consumer is only willing to wait up to 24 hours for a reply, with 19% abandoning their request after only 12 hours.
More than 30% of consumers surveyed said they regularly wait three days for a reply, while 9% have waited up to a week, while 2% reported it can regularly take up to a month.
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