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I used to work at UPS at night as a boxline specialist, basically a specific region of a city would go to a predetermined box line, where then it would be sorted to an individual truck. It was common practice to repackage items that were damaged in transit and attempt to pass it off as damage from another source, when infact the most common source of damage was the box line itself. Thousands of packages travle around a metal carage at a decent rate of speed, the carigages are on a track which allows for an easy occurance of damage. Sorry this happened to you, but UPS should refund your money and make things right.
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