A very interesting story largeknob! Thanks for the share and a
for you for taking it that far.
When McDonald's screws up my order drive thru/dine-in I always get the problem fixed and then something extra. For example, free fries, ice cream cone or apple pie. Speak up, you can to & it's fun.
Kmart charged me retail tax on baby formula and then the night manager at the customer service desk refused to refund me. I went home and used Yahoo finance to find the corp address and CEO. I sent a letter telling what happened and I received a reply that said sorry. It included a gift card and I was told a copy of my letter was sent to all the stores.