|
I happen to have a friend who worked for UPS until about a month ago. He looks at this board occaisionally and I called him and pointed this post out to him. He told me that it is policy to repackage items that have been damaged in the handling process. He told me that he has done it many times himself. It turns out that its a standard thing in this type of industry. He also said that if you work with their loss prevention and customer service people that you can re-imbursed for the damage or shipping, or additional shipping as needed (up to a certain amount that he couldn't remember but he was sure that it was greater then what you paid.)
On a side note concerning a different company - FedEx. At one point in the past I had a lot of things delivered for a project I was working on. I was ordering from one company. FedEx was the delivery company they used. I've had FedEx drive by the house and actually throw delivery items into the yard. Everyone on the street who got FedEx deliveries had experienced this at one time or another. I've watched them do it and even have a video tape of them doing it. I showed the tape to FedEx after one such 'drive by delivery'. The tape shows the driver pulling next to the curb and the package flying out the window and landing in the yard and then my wife going out to pick it up. I invited the FedEx people out to my house to view the tape and told them that if they didn't show up that I was going to send it to the local TV station (to a friend of mine) for inclusion in their 'Whats Bugging You' segment where they present problems that people have with companies. A man and woman from their 'corporate' structure showed up about 30 minutes late and kept saying that 'Our drivers dont do this sort of thing...blah blah blah". After I showed them the tape they were silent and left. The next day I got a call from them telling me that the driver had been fired and a very suitable apology. A check came in the mail with re-imbursement for all the shipping I had paid for all deliveries during the period of time that this went on.
|