Yeah that sucks and why I only use Fedex.
Neither Fed-Ex nor Airborne are any better...How bout when you check your tracking on the day of delivery and it says "on the truck for delivery" you sit at home and wait, you then check the status again and it's noted "attempted delivery, no one home or business closed", this has happened on more than one occasion with Fed-Ex. Or you open the package just to find that it was opened once already and repackaged, how do I know this happened? Because the idiot left a post-it note in the package that wasn't supposed to be there about how the package was destroyed in the first place. Why do they repackage them? Simple, if you except delivery and open the package then the problem is no longer the shippers (fedex, ups, airborne) but the originating place of purchase. You will need to file a complaint with both the BBB and the FTC, the FTC is a little more intimidating, and gets better results.