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there is no way you have done a hard reset and it wouln't revert back to factory settings..You must be doing a "soft" reset, which wont fix your problem..
do a google search on hard reset of ____ your model number and name, and you will find it; most likely, you have to hold in a button or two AND use your stylus at the SAME TIME to get it to do that...
You can always try removing the battery, or using the Add Remove Program that is pre-installed on that unit..
I know, as I have had several IPAQ's, and they all did HARD RESETS differntly...
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