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If he paid for XP when he got the computer it may have come with the license key for XP in which case all he needs to do is find someone with a retail CD of XP and install from that CD and use the license he got from Dell to register the copy. They may abe able to provide him with the license key even if they didn't send it when he bough the machine...he just needs to call and ask for the key he paid for.
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