always fun to read... :P thanks!
I have to add a personal story that I enjoyable encountered...
Maybe 6 months ago, I called Dell on some problems I was having with my roommate's laptop. If I remember correctly, Explorer in Windows XP kept crashing for an unknown reason that I eventually solved with a reformat. But at the time I dedcided to call dell bout it. I got on the phone and explained the situation in detail and the tech on the line said "I want to try something. Go to add-remove programs and I want you to uninstall Internet Explorer." I paused for a second and asked the tech, "what?!"

then to clarify... "you want me to uninstall IE? Well that's impossible..."

I ended up having about a 10 minute argument with him about how it was not possible to unistall IE from Windows XP... :P
anyway, that's my story... I have others, but that's the most memorable! Enjoy it, pass it along...
-CaP