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Thanks for all the advise everyone.
There are no phone lines inside my house, my pc plugs straight into the main box.
I think the problem may be with BT, as they have asked me to retest, saying the problem is resolved. however it is not, although not so bad. I am appalled at the way it has been handled. I have been held on hold for a total of 47 hours, been addressed as Mrs in an email from BT, and am still expected to pay for the last three months crap service.
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