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I went nuts with his problem. It's so easy yet impossible at first.
In the setup screen and enter the IP assigned by your ISP. Then you set a range of ports on that same screen 10 or 15: like 20500 to 20515 or whatever. Then you go to your router set up screen, probably accessed from your browser, and forward those same ports. If you don't, you'll not see the directories. That's where I fouled up. You need to do that irrespective of what port you use for the ftp.
I tested version 4 of WS FTP 2 nights ago and it worked perfectly with this setup behind a router.
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