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do a google for microsoft debugging tools for windows
it should find a page at MS that has a debugger, and symbols, just read and follow all the directions on the page to set it up
it's been a while since i've used it, but i think in the app you do file , open, crash dump, open the file, then type !analyze -v in the window and it'll give you a lot of debugging info if you've set it up right, and a file at the bottom that caused the crash, you can usually tell by the file what the error at least relates to
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