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Go directly to the manager at visions, and tell him what occurred. I bet you get the problem solved no problem.
If they actually refuse to acknowledge the problem, start talking real loud, use the word LIAR alot - they will do pretty much ANYTHING to shut you up LOL.
I had a simular problem with an amp I bought there - told me it had a feature which it did not - and I was looked after promptly.
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