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Most salesmen will try to cover there butts first and foremost, best bet would be to talk directly to the manager and know what you want before hand. In otherwords know what solution will satisify you (new computer, free hard drive exchange, pay difference). If no response the next steps would be to email/contact Visions , then maybe Sony. If nothing comes of it report it to the Better Business Bureau.
Try to approach it as an honest misktake (some salesmen I've met at Visions have trouble finding power buttons! let alone knowing whats inside), if you get mad or accuse them of fraud they will go on the defensive.
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