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If you're running XP, take the bootable XP disk, go to repair, Recovery Console, & you can reach an option, a command line option, where you can do a disk sector repair (scan & fix), boot sector repair, & more, if necessary. If need be, there is complete info about using the XP Recovery Console, on MS support site & many other sites. Search: XP Recovery Console.
Low level formatting can cause irrecoverable disk DAMAGE!!!! (Go to the site of your disk controller manu (e.g. Adaptec or IBM HD site), for LLF programs, if you must.) A new HD, like you describe, will not be rectified by a LLF!
I strongly advise you to send the HD back if you can't repair the sector or format normally. Trying a LLF on a disk will usually NEGATE any warranty.
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