In a move you don't often see from a large corporation, Apple has sent an email to all MobileMe subscribers, offering an additional 60 days free of charge for the service. This is in addition to the original trial, plus more free time after the original launch to make up for a day of lost service, and again in addition to the extra time some subscribers got for an excessive charge to their credit card. Yes, that's right: some subscribers get an unprecedented
180 days of free MobileMe service.
'We have already made many improvements to MobileMe, but we still have many more to make,' the email states. 'To recognize our users' patience, we are giving every MobileMe subscriber as of today a free 60 day extension. This is in addition to the one month extension most subscribers have already received. We are working very hard to make MobileMe a great service we can all be proud of. We know that MobileMe's launch has not been our finest hour, and we truly appreciate your patience as we turn this around.'
The email concludes with a link to
this support page, which further explains the service extension. However, what will surprise many people even more than the extension of service is this line: 'We know that MobileMe's launch has not been our finest hour, and we truly appreciate your patience as we turn this around.' I'd say when trying to turn things around, giving out free service is a good place to start!
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