A modest proposal to fix Dell's customer service
 

When Robert Pedersen's Dell Inspiron E1705 laptop went on the fritz, he naturally assumed the 5-year Next Day service warranty he purchased would get him instant help from the company's customer service staff.

That was April 18. By May 4, he still had yet to have his guaranteed next-day in-home repair appointment scheduled. And it wasn't for lack of trying.
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*Source: News.com (http://www.news.com/8301-10784_3-9939821-7.html)*

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