Cell phones and virtual worlds morphing shopper ways
 

Virtual worlds, mobile coupons and bar-code readers on cell phones are the next technology wave that U.S. chain stores must ride if they hope to stay competitive in the fast-changing world of global retail. Retailers, gathered in New York this week for the National Retail Federation's (NRF) annual convention, were urged to go high-tech to stand out in the crowd and improve sales, especially amid a flagging U.S. economy. "The cell phone is shifting the way consumers shop, and U.S. retailers need to get ready," said Pat Conroy, vice chairman at Deloitte & Touche USA, in a keynote speech at the convention.


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