Hi ive just installed xp service pack 2 v.2096 over my home xp and i then installed this symantec anti virus corporate edition.V9 it installed ok but when i try to enable auto protect it gives me this message (symantec anti virus auto-protect failed to load) has anyone had this trouble with service pack 2 or knows of a way to fix this problem,any help would be great thanks.

2 Users already said Thank You!

Collateral_Damage, QIP,

See if this helps

If You have: "auto-protect failed to load" - try this way >>>

Start regedit.exe.

Find: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SAVRT

Change: C:\Program Files\Symantec AntiVirus\savrt.sys
to
\??\C:\Program Files\Symantec AntiVirus\savrt.sys

Find: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SAVRTPEL

Change: C:\Program Files\Symantec AntiVirus\Savrtpel.sys
to
\??\C:\Program Files\Symantec AntiVirus\Savrtpel.sys

Hi yeh thanks for the reply i just tryed that and it didnt seem to work still gives the same message wonder what could be causing it.

You remember to reboot after making changes?

Hi yeh sorry i didnt reboot,just rebooted then and its works perfect now thanks a lot for your help.

Thanks, I had the same problem. I just registered to say thanks.........161st_CD

Collateral_Damage Posted on May 27 2004, 04:57 PM
:) Welcome to the board. You will not find another "Friendly Place In Cyberspace" like us.

Same here, welcome and have fun.
B)

I am having a bit of difficulty with this one. I've installed SP2 RC1 (2096), then tried to install SAV 9.0. I am getting the same error messages, and these entries in my system log:


The SAVRTPEL service failed to start due to the following error:
The filename, directory name, or volume label syntax is incorrect.

The SAVRT service depends on the SAVRTPEL service which failed to start because of the following error:
The filename, directory name, or volume label syntax is incorrect.

I made the registry changes so that the value "ImagePath" under "SAVRT" and "SAVRTPEL" are "\??\C:\Program Files\Symantec AntiVirus\Savrtpel.sys" and "\??\C:\Program Files\Symantec AntiVirus\savrt.sys", including the quotes. Is this right? I still get the same error after a reboot.